Sr. Operations Systems Support Analyst
🔍 Houston, Texas
POSITION SUMMARY:
The Support Analyst – Operational Systems (“Analyst”) is skilled in the management and support of one or more operational applications and provides support services to business users. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role it will require the use of some development/programmer competencies to complete work efforts for business.
JOB DUTIES AND RESPONSIBILITIES:
- Maintain end-to-end understanding of functional aspects of application and associated business processes.
- Working knowledge of networking environments, operating systems, relational databases, application environments, key vendor environments
- Monitor incoming service requests and incidents for assigned application(s)
- Investigate and diagnose service requests or incidents according to their priority/rank and identify the resolution and/or issue.
- Work directly with users to identify and resolve issues adversely impacting business processes.
- Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability.
- Identify solution alternatives to address issues raised throughout service request or incident lifecycle.
- Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
- Complete high-level designs and associated estimates to meet defined requirements.
- Monitor application backlog (service requests, incidents) and keep open items updated with current efforts.
- Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy.
- Develop documentation and provide training to users as appropriate.
- Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications.
- Provide input to IT Project Management Office to support clear and concise requirements definitions.
- Assist team members handling major incidents for assigned applications; identify the root cause and short- or long-term solutions.
- Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management.
- Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
- Other duties as assigned.
MINIMUM ESSENTIAL QUALIFICATIONS:
- Bachelor’s degree in computer science, MIS, and/or equivalent work experience in a related field
- Experience with databases, Including stored procedures, triggers and scripts
- Experience in application development or a programming language
- Experience in developing Reports
- Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
- Regular and reliable attendance.
OTHER QUALIFICATIONS:
In addition to the basic qualifications listed above, the following other position qualifications are required:
- Experience supporting Transportation and Logistics Systems.
- Experience with integration Platforms like Boomi.
- ITIL v3 Foundations certified.
- Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)
- Willingness to travel to company locations (up to 15%)
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.