Sr. Deskside Infrastructure Administrator
POSITION SUMMARY:
The infrastructure support professional provides customer service to colleagues throughout Targa Resources in the optimal use of end user computing devices, including workstation hardware, laptop operating systems, copiers & printers, unified communication & audio-visual technology; data network connectivity hardware & services, wireless access points, firewalls, & telecommunications; server hardware, storage, server operating systems & cloud infrastructure services; and datacenters. Our customers include operations technology (OT), systems & processes, data analytics, cybersecurity, and corporate functions within corporate, gathering & processing, and logistics & transportation.
JOB FUNCTIONS AND KEY RESPONSIBILITIES:
- Support, administer, troubleshoot, architect and/or supervise technologies and staff within the current infrastructure portfolio/department, as described in the position summary.
- Aid customers on use of technology portfolio, engage with customers to gather basic troubleshooting information, assist users in using technologies that are already in place, and provide basic troubleshooting & support using documented cases and procedures. – Provide tier 1 support.
- Install technology solutions, manage systems access, monitor system performance, track system utilization, conduct performance tuning, and deploy new feature updates.
- Monitor systems performance, conduct performance tuning, analyze complex issues, remediate system impaired or down events, deploy fixes of existing technologies, and manage vendor escalation. – Provide tier 2 & 3 support.
MINIMUM ESSENTIAL QUALIFICATIONS:
- Bachelor’s Degree in M.I.S., Computer Science, Information Security, or related degrees / years of experience.
- 5+ years of experience SCORM content development skills, utilizing Articulate 360 and/or Adobe Captivate
- 5 years of experience with Learning Management System (LMS) platforms
- 5 years of experience developing IT systems
- Ability to apply technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
- Ability to assess the impact of a solution installation/migration and implement the solution while minimizing the impact to production business systems.
- Define standards documentation and processes and audit computer technology system configurations against those standards.
- Utilize processes, tools, and guidelines for overseeing and optimizing the costs and revenues for IT services, including analysis and forecasting of financial impact.
- Establish and maintain healthy working relationships with customers, business partners, and vendors.
- Effective project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technology, capital, and resources to achieve project objectives.
- Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
- Possess emotional intelligence and conflict management capabilities.
- Understand the importance of insightful listening, communicating, and providing information and messages in a way that produces clarity and impact.
- Understand the importance of being accountable and the ability to focus on those activities that have the greatest impact on meeting work commitments.
- Effective judgement during the decision-making process and ownership of each situation.
- Understand the necessity for continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance improvement and self-development.
- Ownership and advocacy of furthering education, experience, and growth.
- Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Understanding and insight into evaluating current product quality and production methods, and ability to maintain focus on the continuous improvement of processes, products, and services. Ability to see outside of just the role currently in.
- Ability to travel as required for specific role.
- Ability to lift 25-50 lbs.
- Regular and reliable attendance.
PREFERRED QUALIFICATIONS:
- Experience performing IT services in an energy sector corporation.
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.