IT Governance, Risk & Compliance Director

POSITION OVERVIEW:

The Director, IT Governance, Risk, and Compliance is a senior leadership role in the Technology organization responsible for operating an effective governance and control environment across the enterprise. This role provides strategic and operational leadership across service delivery, SOX and IT general controls, ITSM platform (ServiceNow) ownership, operations metrics and continuous improvement, financial management, procurement, and asset management.

This role leads multiple managers and senior analysts and serves as a key partner to Technology leadership, Finance, Internal Audit, Procurement, and business stakeholders to ensure IT services are reliable, compliant, cost‑effective, and aligned to business outcomes.

JOB DUTIES AND KEY RESPONSIBILITIES:

• IT Governance, Risk, and Compliance:

  • Maintain, and continuously improve IT governance frameworks, policies, standards, and operating procedures.

  • Own relevant SoX Controls and IT General Controls (ITGC) for compliance, including design, operation, testing support, remediation, and coordination with Internal and External Audit.

  • Serve as liaison for IT audit activities, risk assessments, and regulatory inquiries.

  • Champion ITIL-aligned processes across incident, problem, change, release, asset, and configuration management.

  • Own and maintain the IT risk register, including identification, assessment, prioritization, and remediation tracking of IT operational and compliance risks.

• Service Delivery & IT Operations:

  • Provide executive oversight of IT service delivery across all IT functions, ensuring services meet defined SLAs, OLAs and business expectations.

  • Support, monitor, and report on IT operational KPIs and service performance metrics; drive transparency and accountability.

  • Lead continuous improvement initiatives focused on service quality, reliability, customer experience, and operational efficiency.

  • Ensure effective major incident management, root cause analysis, and prevention of recurring issues.

• ITSM Platform (ServiceNow) Ownership:

  • Oversee the ServiceNow platform strategy, roadmap, governance model, and operating standards.

  • Ensure ServiceNow effectively supports ITSM, ITOM, ITAM, ITFM, and compliance use cases.

  • Oversee backlog prioritization, platform enhancements, integrations, and vendor relationships.

  • Ensure data integrity, CMDB accuracy, and consistent process adoption across IT.

• IT Financial Management & Procurement:

  • Guide IT financial management including budgeting, forecasting, cost allocation, variance analysis, and cost optimization initiatives.

  • Partner with Finance and Technology leaders to align IT spend with strategic priorities.

  • Oversee IT procurement strategy, vendor management, contract negotiations, and sourcing initiatives.

  • Drive financial transparency and accountability for IT services and investments.

• IT Asset Management:

  • Support and govern IT asset management practices across hardware, software, and cloud services.

  • Ensure full lifecycle management, inventory accuracy, license compliance, and audit readiness.

  • Leverage tooling and reporting to optimize asset utilization and reduce risk and cost.

• Leadership & Stakeholder Engagement:

  • Lead, mentor, and develop managers and senior analysts across service delivery, ServiceNow, and financial management functions.

  • Foster a culture of accountability, continuous improvement, and customer-centric service.

  • Partner closely with Technology leadership, Finance, Procurement, Internal Audit, and business stakeholders.

  • Communicate clearly with executives on risk posture, service performance, financial health, and improvement initiatives.

• Other duties as assigned.