RightAngle Systems Support Analyst

The ETRM Analyst is responsible for supporting, enhancing, and optimizing Commodity and Energy Trading & Risk Management applications with a primary focus on RightAngle ETRM system. This role combines technical expertise, business process understanding, and strong analytical skills to ensure stability, reliability, and continuous improvement of key trading and risk systems. The Analyst serves as a liaison between trading, risk, accounting, scheduling, and IT teams, translating business requirements into technical solutions and providing expert-level application support. The analyst must be able to learn new commercial applications and provide ongoing support for additional systems as business needs evolve.

JOB DUTIES & KEY RESPONSIBILITIES:

• Application Support & Maintenance

  • Provide day-to-day production support for ETRM system and integrations, troubleshooting complex functional and technical issues.

  • Diagnose root causes across application layers, integrations, interfaces, and data flows, drive timely resolution.

  • Support end users across front, middle, and back-office functions, ensuring smooth trading and risk operations.

  • Maintain strong understanding of trading workflows, including trade capture, scheduling, confirmations, settlements, and risk reporting.

• Enhancements & System Improvements

  • Gather, analyze, and document business requirements for enhancements, configuration changes, and new functionalities.

  • Partner with development teams and technical architects to design and test system enhancements and customizations.

  • Perform functional testing, regression testing, integration testing, and assist with user acceptance testing (UAT).

  • Participate in release management, change management, and deployment activities following IT governance frameworks.

  • Support ETL processes, interfaces, and integration touchpoints with upstream and downstream systems.

  • Ensure solutions are scalable, maintainable, and aligned with business strategy and regulatory requirements.

  • Perform data analysis using SQL to identify root causes and validate changes.

  • Responsible for custom development efforts and major enhancements.

  • Team with the Technical Architect to produce a technical specification for custom development and systems integration requirements

  • Works with end users to validate requirements; captures relevant data and reporting requirements

  • Work with business users to gather requirements for system improvements or configuration adjustments.

  • Document configuration changes, workflows, business rules, and support procedures.

  • Follow ITIL-aligned incident, problem, and change management processes.

  • Participate in release planning and coordinate UAT with business teams.

• Monitoring, Integration & Monthly Closing Support

  • Monitor and support interfaces between RightAngle and downstream systems (e.g., risk reporting, financial systems, data warehouses).

  • Review interface logs and resolve issues with ETL tools such as SSIS, BizTalk, or similar.

  • Ensure accuracy of inbound/outbound data including deals, prices, inventory movements, and settlements.

  • Support business users during month-end close, trading close, and inventory reconciliation.

• Other duties as assigned.