Executive Technology Support Analyst
🔍 Houston, Texas
POSITION SUMMARY:
The role of the Executive Technology Support position (“ETS”) is to ensure seamless and timely support of computer, audio video, mobile, print, and other technologies used by the Executive team to accomplish organizational tasks. The ETS position resides within the IT Department and directly delivers or coordinates technical, analytical, and administrative support of technologies supporting the Executive team and their support staff. The ETS collaborates with other members of the IT Department, as required, to ensure internal systems and technologies work at extremely high service levels to facilitate effective and efficient experiences for key Targa leaders.
JOB FUNCTIONS AND KEY RESPONSIBILITIES:
- Providing onsite and remote support for senior level Executives daily.
- Serve as the primary point of contact for the Leadership team and the Executive Assistants who support them.
- Ensure the highest levels of customer service in a collaborative environment with a focus on resolving issues and problems.
- Independently resolve complex, break/fix issues following any issue until its resolution.
- Lead and assist with root cause analysis as it relates to computers, mobile and all peripheral devices.
- Utilize efficient and effective task management skills to prioritize, triage, and resolve issues and problems.
- Interact with IT groups and establish relationships to drive escalations to closure.
- Explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
- Establish trust with the Executive team by discreetly performing expert technical support while maintaining absolute privacy and confidentiality.
- Setup and monitor high-priority meetings utilizing collaboration and audio video services.
- Communicate effectively; adjusting communications based on the audience.
- Other duties as assigned.
MINIMUM ESSENTIAL QUALIFACTIONS:
- Bachelor’s Degree or equivalent desktop or customer service work experience.
- At least 5 years of installing and configuring computers and their peripherals to include external monitors, cameras, printers, scanner, etc.
- At least 5 years of troubleshooting and configuring iOS (iPads, Macs, iPhones, etc.) and Android devices.
- Experience working with Microsoft Workstation Operating Systems, Apple OS based systems, and the Microsoft Office 365 Suite of applications.
- Experience working with DNS, DHCP and TCP/IP.
- Experience with Mobile Device Management technologies.
- Experience with IT Service Management systems and basic understanding of ITIL.
- Ability to periodically travel to remote offices to perform job functions.
- Ability to work both autonomously and within a team in a fast-paced and deadline-oriented environment.
- Strong ability to multi-task and prioritize, triage, resolve and escalate assignments while maintaining clear and correct documentation.
- Ability to adapt effectively to new and changing environments.
- Strong written and verbal communication skills with an aptitude for problem solving.
- Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information.
- Excellent communication skills including ability to give clear direct feedback, set clear expectations and connect with people on a personal level.
- Experience troubleshooting complicated issues across multiple systems and driving to solutions.
- Experience providing technical solutions to non-technical individuals.
- Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude.
- Ability to appropriately escalate issues to IT management for assistance with issue resolution.
- Strong understanding of security best practices, worst practices, concepts and real-world application.
- Eligible to work in the United States without company sponsorship.
- Regular and reliable attendance.
- Ability and willingness to occasionally work after hours and/or on weekends, if needed.
PREFERRED QUALIFICATIONS:
- 2 years of experience supporting in room audio video technology and familiarity with using audio video technology with other video conferencing bridge solutions.
- At least 1 year of use and end-user support of Zoom and Microsoft Teams.
- Prior experience supporting Executive or Senior management teams.
- Prior experience in energy or manufacturing industries a plus.
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.